B299's Privacy Policy — Your data is our responsibility

1 Introduction

B299 is a trusted online gaming and betting platform in Bangladesh. We believe protecting user privacy is not just a legal obligation — it's an ethical responsibility. This Privacy Policy explains what data b299 collects, how it is used, and how it is kept secure.

By using the b299 website or app, you are considered to have agreed to this Privacy Policy. If you have any objections, please contact our support team.

2 What Data We Collect

B299 collects information in two main ways — directly from you and automatically while you use the platform. A detailed breakdown by category is provided below:

3 Why We Use Your Data

B299 uses collected data only for specific, legitimate purposes. Processing data unnecessarily or excessively goes against our policy.

• Account verification and identity confirmation: Identity information is used to prevent fraud and verify user age.
• Payment Processing: Financial information is required to process deposits and complete withdrawals.
• Service Quality Improvement: Usage data is analyzed to further improve the user experience.
• Promotions & Bonus Offers: Activity data is used to send you relevant offers based on your preferences (you can opt out at any time).
• Security Assurance: Device and network information is used to help detect suspicious activity.
• Fulfilling legal obligations: Data is retained to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Support Services: Account and transaction data is used to resolve your issues quickly.

B299 never sells your data to advertisers or uses it for unrelated purposes.

4 Who Your Information Is Shared With

B299 shares data only in limited, necessary circumstances. Your information is never passed to third parties for commercial purposes.

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
• Technology Partners: Trusted technology partners ensuring reliable server management and cybersecurity.
• Regulatory Authority: Data may be disclosed to relevant authorities when required by law or court order.
• Fraud Prevention Agency: Limited data may be shared with authorized agencies to investigate suspicious activity.

5 Cookie Policy

B299 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your experience on future visits.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working.

6 Data Protection

B299 uses industry-leading technology to keep your data secure. Security isn't just a feature here — it's the foundation of everything we do.

• SSL/TLS Encryption: All data in transit is secured with 256-bit SSL encryption.
• Database Encryption: Sensitive stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to secure your account.
• Automated Threat Detection: Unusual logins or transactions are automatically detected and blocked.
• Regular Security Testing: Third-party security experts conduct regular audits of b299's systems.
• Limited Access Policy: Only authorized personnel can view user data, and only under strict protocols.

7 Data Retention Period

B299 does not retain data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Financial transaction details: Up to 7 years (in compliance with financial regulations).
• KYC verification documents: 5 years after account closure.
• Support Chat: Up to 3 years.
• Cookie and analytics data: 6 months to 1 year.

Once the retention period has ended, b299 securely deletes the data or anonymizes it so that no individual can be identified.

8 Your Rights

As a b299 user, you have several important rights regarding your personal data. Get to know them and use them whenever you need to.

9 Minor's Privacy

B299 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at registration, and any account found to belong to a minor is immediately suspended.
• If any information belonging to a minor has been collected inadvertently, it will be deleted upon request from a parent or guardian.
• Parents or guardians can report the matter by writing to [email protected].

10 Privacy Policy Updates

B299 may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email or posted on the platform.

• Each version will include the date it was last updated.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you object to any changes, you have the right to close your account.

11 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact b299.

Our support team is ready to help with any privacy-related concerns. You can also send requests here to delete your data, make corrections, or opt out of marketing.